Biographical Information
Amanda Bell

Amanda Bell is lead instructional designer at HighPoint Global and a Certified Professional in Learning & Performance (CPLP) with more than 18 years of experience in designing learning experiences. With a focus on performance improvement, she’s developed highly interactive e-learning, mobile learning, instructor-led, and performance-support solutions for a variety of industries. Her first job was on a technical help desk, so she’s come full circle today, leading the research-driven design and development of contact center training programs.

Articles By Amanda Bell
Create an environment that gives reps the confidence to help customers at any touch point.
Posted 05 Jan 2017
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