Biographical Information
Scott Hays

Scott Hays is senior director of product marketing for KANA Software. Based in Silicon Valley, Calif., KANA works with more than 900 enterprises, including many of the Fortune 500 and more than 250 government agencies. For more information, visit www.kana.com and follow KANA on Twitter @KANAsoftware.

Articles By Scott Hays
Simple steps to use postholiday returns as a customer service opportunity.
Posted 20 Dec 2013
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