Biographical Information
John Goodman

John Goodman is an ASQ member and vice chairman of Customer Care Measurement & Consulting. His latest book is Customer Experience 3.0. You can reach him at jgoodman@customercarecm.com or follow him on Twitter @Jgoodman888. 

Articles By John Goodman
Five things world-class companies are doing right.
Posted 24 Oct 2014
Why companies are missing the consumer experience boat.
Posted 06 Sep 2013
Popular Articles

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