Biographical Information
Marc Robinson is global director of product management for Sitel Work@Home Solutions, where he is responsible for the planning, execution, and delivery of the Work@Home product globally. He has more than 15 years of leadership experience in the contact center space, both as an outsourcer and as a consultant.
Articles for Marc Robinson
Protecting Customer Identities in a Work-at-Home Environment
03 Aug 2012
An increase in the need for home-based agents means an increased emphasis on data security.