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Biographical Information
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Articles By Patrick Gibbons
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Implement an initiative that pays off.
New methods for predicting customers' behavior are changing how we listen to them.
A six-step plan for overcoming common obstacles.
Don't hold out for a magic bullet.
Don't give customers a reason to jump ship.
"Things'll go your way, if you hold on for one more day."—Wilson Phillips, "Hold On"
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