Biographical Information
Doug Bryan is a former lecturer in computer science at Stanford University and has done applied software R&D at Lockheed, Stanford University, Accenture, and SPSS. He is currently an independent consultant working in text mining and knowledge management. Contact him at DLBryan@acm.org
Articles for Doug Bryan
Creating True Communication With Customers
14 Apr 2003
Relationships, even eCRM relationships, are a two-way street.