Biographical Information
Rick Reilly
project director, LRA Worldwide

Rick Reilly (richard.reilly@lraworldwide.com) is a consultant with LRA Worldwide (www.lraworldwide.com), a leading 

research and consulting firm specializing in 

customer experience management. Reilly has a background in luxury-hotel operations and interactive marketing; he currently serves as an engagement lead and strategic advisor on several multinational client projects with LRA. 

Articles By Rick Reilly
Surveys and quality assurance are important, but how do your customers feel about their experience?
Posted 17 Mar 2010
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