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Biographical Information
Rick Reilly
project director, LRA Worldwide
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Rick Reilly (richard.reilly@lraworldwide.com) is a consultant with LRA Worldwide (www.lraworldwide.com), a leading research and consulting firm specializing in customer experience management. Reilly has a background in luxury-hotel operations and interactive marketing; he currently serves as an engagement lead and strategic advisor on several multinational client projects with LRA.
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Surveys and quality assurance are important, but how do your customers feel about their experience?
Posted 17 Mar 2010
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