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Bruce Temkin


Articles By Bruce Temkin
Companies that lag behind must move from 'fluff' to 'tough.'
Posted 01 Aug 2014 [August 2014 Issue]
Six steps for understanding your customers.
Posted 01 May 2014 [May 2014 Issue]
Providing good service is not rocket science.
Posted 01 Feb 2014 [February 2014 Issue]
Big-picture advice for how to improve the customer experience over the next year.
Posted 01 Dec 2009 [December 2009 Issue]
 
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