Biographical Information
R "Ray" Wang

R “Ray” Wang is the principal analyst, founder, and chairman of Constellation Research. He is the author of the business strategy and technology blog “A Software Insider’s Point of View.”


Articles By R "Ray" Wang
The future of CX? Customer segments of one
Posted 01 Oct 2015 [October 2015 Issue]
Focus on relevancy to build loyalty and authenticity.
Posted 01 Mar 2015 [March 2015 Issue]
Merging identities across environments is no easy task.
Posted 01 Dec 2013 [December 2013 Issue]
Early adopters must build trust and community
Posted 01 Sep 2011 [September 2011 Issue]
How to ensure the software you use isn't abusing you in the process.
Posted 01 Sep 2009 [September 2009 Issue]
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
Posted 01 Sep 2009 [September 2009 Issue]
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