R "Ray" Wang (r@altimetergroup.com), a partner at Altimeter Group since 2009, focuses on the emerging class of business solutions adopting the spirit of social technologies and concepts. His research spans enterprise resource planning, CRM, project-based solutions, order management, master data management, and software-as-a-service. He can be found on Twitter as @rwang0 and regularly blogs at http://blog.softwareinsider.org.