Biographical Information
R "Ray" Wang

R “Ray” Wang is the principal analyst, founder, and chairman of Constellation Research. He is the author of the business strategy and technology blog “A Software Insider’s Point of View.”


Articles By R "Ray" Wang
Forward-thinking companies must find ways to make the cacophony of customer experience technologies play together
Posted 31 Jul 2017 [August 2017 Issue]
AI-driven smart services will make all of our customer journeys seamless
Posted 01 Feb 2017 [February 2017 Issue]
To picture customer journeys in the Internet of Things era, start thinking in settings and scenes.
Posted 02 Feb 2016 [February 2016 Issue]
The future of CX? Customer segments of one
Posted 01 Oct 2015 [October 2015 Issue]
Focus on relevancy to build loyalty and authenticity.
Posted 01 Mar 2015 [March 2015 Issue]
Merging identities across environments is no easy task.
Posted 01 Dec 2013 [December 2013 Issue]
Early adopters must build trust and community
Posted 01 Sep 2011 [September 2011 Issue]
How to ensure the software you use isn't abusing you in the process.
Posted 01 Sep 2009 [September 2009 Issue]
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us