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Biographical Information
Clara Shih
chief executive officer, Hearsay Labs

Clara Shih is chief executive officer at Hearsay Labs and author of The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff (2009). Previously, she was , the head of social media alliances and product strategy at Salesforce.com.

Articles By Clara Shih
Only social media can put the customer back into CRM.
Posted 01 Nov 2009 [November 2009 Issue]
An exclusive excerpt from the new book, The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff, by Salesforce.com's Clara Shih.
Posted 01 Jun 2009 [June 2009 Issue]
 
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