Biographical Information
David Ginsburg
vice president of product management, InnoPath Software
David Ginsburg (dginsburg@innopath.com) is vice president of product management for InnoPath Software, a mobile network technology vendor. Ginsburg is the author of several books on internetworking and is a former chair of the Broadband Content Delivery Forum. For more information, go to www.innopath.com.
Articles for David Ginsburg
Cutting Call Times and Keeping Care Agents
25 May 2009
How new technology streamlines the mobile operator contact center.