Biographical Information
John Yaggie
North American CRM practice director, Avanade

John Yaggie is the North American CRM practice director for Avanade, a global IT consultancy. John has spent more than a decade working with customers to help them design and build highly integrated CRM systems, including complex call center solutions, contact center analysis, optimization, and custom CRM applications.

Articles By John Yaggie
Navigate the downturn by investing in customer relationships.
Posted 20 Apr 2009
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