|
Biographical Information
Brian Sprague
senior executive, Accenture
|
Brian Sprague is a senior executive with Accenture's Customer Service and Support Practice. He can be contacted at brian.m.sprague@accenture.com.
|
|
|
Articles By Brian Sprague
|
Online self-service portals can become high-performance growth engines amid challenging economic times.
Posted 04 Mar 2009
Companies are facing stiff, widespread competition in delivering online customer support -- and customer loyalty hangs in the balance.
Posted 23 Oct 2008
|