Biographical Information
Brian Sprague
senior executive, Accenture

Brian Sprague is a senior executive with Accenture's Customer Service and Support Practice. He can be contacted at brian.m.sprague@accenture.com.

Articles By Brian Sprague
Online self-service portals can become high-performance growth engines amid challenging economic times.
Posted 04 Mar 2009
Companies are facing stiff, widespread competition in delivering online customer support -- and customer loyalty hangs in the balance.
Posted 23 Oct 2008
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