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Biographical Information
Esteban Kolsky
Principal and Founder, ThinkJar

Esteban Kolsky is the principal and founder of ThinkJar, an advisory and research think tank focused on customer strategies. He has more than 25 years of experience in customer service and CRM consulting, research, and advisory services. He spent eight years at Gartner, and has assisted Fortune 500 and Global 2000 organizations in all aspects of their CRM deployments.

Articles By Esteban Kolsky
Don't be misled by what's too good to be true.
Posted 01 Aug 2014 [August 2014 Issue]
Between company-centric and customer-centric, there needs to be a middle ground.
Posted 01 Apr 2014 [April 2014 Issue]
When the world is changing, businesses must do the same.
Posted 01 Dec 2013 [December 2013 Issue]
For true results, try, try, and try again.
Posted 01 Aug 2013 [August 2013 Issue]
Move your CRM implementation to the next generation.
Posted 01 Apr 2013 [April 2013 Issue]
Debating the future of social CRM.
Posted 01 Dec 2012 [December 2012 Issue]
Being popular and being a good customer are not one and the same.
Posted 01 Aug 2012 [August 2012 Issue]
When it comes to CRM, don't sweat the small stuff.
Posted 01 Apr 2012 [April 2012 Issue]
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
Posted 01 Oct 2011 [October 2011 Issue]
Issues like privacy and fair use of data pose a formidable challenge
Posted 20 Jul 2011 [August 2011 Issue]
What was once hit-or-miss customer service is becoming more reliable.
Posted 16 Oct 2008
 
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