Biographical Information
Esteban Kolsky
Principal and Founder, ThinkJar

Esteban Kolsky is the principal and founder of ThinkJar, an advisory and research think tank focused on customer strategies. He has more than 25 years of experience in customer service and CRM consulting, research, and advisory services. He spent eight years at Gartner, and has assisted Fortune 500 and Global 2000 organizations in all aspects of their CRM deployments.

Articles By Esteban Kolsky
Customer journeys are the latest source of hype, but there's a way to do them right
Posted 25 Jul 2016 [August 2016 Issue]
The next generation of CRM will harness cloud computing and PaaS technologies
Posted 01 May 2016 [May 2016 Issue]
What hype-worthy wrinkles are in store for 2016?
Posted 01 Dec 2015 [December 2015 Issue]
Your CRM solution is still growing and developing—so don't stop nurturing it
Posted 31 Jul 2015 [August 2015 Issue]
When you build a path, make sure it's one customers will use.
Posted 01 Apr 2015 [April 2015 Issue]
Simple interactions give way to end-to-end experiences.
Posted 01 Dec 2014 [December 2014 Issue]
Don't be misled by what's too good to be true.
Posted 01 Aug 2014 [August 2014 Issue]
Between company-centric and customer-centric, there needs to be a middle ground.
Posted 01 Apr 2014 [April 2014 Issue]
When the world is changing, businesses must do the same.
Posted 01 Dec 2013 [December 2013 Issue]
For true results, try, try, and try again.
Posted 01 Aug 2013 [August 2013 Issue]
Move your CRM implementation to the next generation.
Posted 01 Apr 2013 [April 2013 Issue]
Debating the future of social CRM.
Posted 01 Dec 2012 [December 2012 Issue]
Being popular and being a good customer are not one and the same.
Posted 01 Aug 2012 [August 2012 Issue]
When it comes to CRM, don't sweat the small stuff.
Posted 01 Apr 2012 [April 2012 Issue]
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
Posted 01 Oct 2011 [October 2011 Issue]
Issues like privacy and fair use of data pose a formidable challenge
Posted 20 Jul 2011 [August 2011 Issue]
What was once hit-or-miss customer service is becoming more reliable.
Posted 16 Oct 2008
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