Authors: Esteban Kolsky

Biographical Information

Esteban Kolsky
vice president and practice leader, Kana Software

Esteban Kolsky is vice president and practice leader with Kana Software. He has over 20 years of customer service, market research, and technology experience. Prior to joining Kana Software, Kolsky was with Gartner, where he built and managed both the e-service and enterprise feedback management agendas.

Articles By Esteban Kolsky

New Paradigms Bring Value to Knowledge Management

The focus shifts from managing knowledge to empowering people to respond, as seen in online communities

Posted 01 Oct 2011 [October 2011 Issue]

Is Social Commerce Disruptive or Intrusive?

Issues like privacy and fair use of data pose a formidable challenge

Posted 20 Jul 2011 [August 2011 Issue]

The Second Coming of Email

What was once hit-or-miss customer service is becoming more reliable.

Posted 16 Oct 2008