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Scott Hornstein
consultant, Hornstein Associates

Articles By Scott Hornstein
A decline in email responsiveness creates enormous opportunity.
Posted 30 Jul 2009
What do customers think of customer service?
Posted 28 Jan 2009
Instead, invest more in your best customers.
Posted 01 Dec 2008 [December 2008 Issue]
What can we learn from how candidates are using SMS messaging?
Posted 24 Jul 2008
 
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