Biographical Information
Chris Selland

Articles By Chris Selland
Oracle's plan to acquire fallen CRM star Siebel Systems begs the question: Which company is next?
Posted 01 Nov 2005 [November 2005 Issue]
It is usually not the customer who is unprofitable, it is faulty business management that results in lack of profit.
Posted 17 Sep 2004 [October 2004 Issue]
We will not succeed until we stop thinking departmentally, and start thinking holistically.
Posted 02 Aug 2004 [August 2004 Issue]
Offshoring will succeed if it results in a more productive customer service operation.
Posted 01 Jun 2004 [June 2004 Issue]
Service counts--more than ever.
Posted 01 Apr 2004 [April 2004 Issue]
To gain support for CRM in the call center begin with cost savings and build your business case around it.
Posted 02 Feb 2004
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