Articles By Chris Selland
Oracle's plan to acquire fallen CRM star Siebel Systems begs the question: Which company is next?
With mergers and acquisitions accelerating, consider these four strategies for protecting your company.
Customers want to get from point A to point B as quickly, easily, and effectively as possible.
It is usually not the customer who is unprofitable, it is faulty business management that results in lack of profit.
We will not succeed until we stop thinking departmentally, and start thinking holistically.
Offshoring will succeed if it results in a more productive customer service operation.
Service counts--more than ever.
To gain support for CRM in the call center begin with cost savings and build your business case around it.
Posted 02 Feb 2004