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Biographical Information
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Articles By J. David Lashar
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An on-demand CRM platform involves a partner-selection process as well.
Trade-Offs, Part 2 — The Technology Side: "The end of software" doesn't mean the end of software headaches.
That is the question. (The answer may surprise you.)
Constrained spending is no excuse for CRM stagnation.
One "s" stands for "service"—so provide some.
Advance planning is the way to truly improve the customer experience.
Software-as-a-service fulfills its value proposition -- sometimes.
You may think you are, but the truth is this: Size matters.
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