Biographical Information
Richard Smith

Articles By Richard Smith
Why it makes sense to unify now.
Posted 20 Nov 2007
How to put the individual experience back into every customer interaction.
Posted 17 Aug 2007
Where business and technology collide.
Posted 01 Mar 2007
The most successful customers will leverage the industry's foundation.
Posted 01 May 2006
For CRM to truly be effective, solutions must be designed and customized to fit with the unique business processes of each organization.
Posted 14 Jul 2003
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