Biographical Information
Tony Pechi

Articles By Tony Pechi
Avoid overselling by finding the optimal telemarketing contact frequency.
Posted 20 Feb 2002 [March 2002 Issue]
New CRM tools allow companies to improve customer service across multiple channels.
Posted 26 Nov 2001
By automating multiple channels, you can put an end to customer service nightmares.
Posted 02 Oct 2001 [October 2001 Issue]
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