Biographical Information
Jeffrey Henning
founder, Vovici

Jeffrey Henning (jhenning@vovici.com) is a founder of Vovici, an enterprise feedback management and a provider of voice-of-the-customer software solutions and services. He began his career as a market researcher and industry analyst with BIS Strategic Decisions (now part of Forrester Research). He is the author of the ebooks Survey Software Success and The Customer Satisfaction Survey: Measuring the Customer Experience to Build Customer Loyalty. He blogs regularly about customer experience issues at http://blog.vovici.com/

Articles By Jeffrey Henning
Tips for eavesdropping on social media conversations.
Posted 03 Jun 2010
A new survey shows the importance of CRM to customer loyalty.
Posted 07 Sep 2009
Avoid burning out customers by using enterprise feedback management.
Posted 15 Nov 2004
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