Biographical Information
Benson Smith

Articles By Benson Smith
Coaching employees does not mean constantly critiquing them.
Posted 20 Dec 2004
Failing to allow companies to use this great technology to grow their businesses would be the real crime, and in the end would hamper all our selling efforts.
Posted 19 Apr 2004
That's because good plans don't come from looking at the most information, but from looking at the right information.
Posted 29 Dec 2003
If competencies really worked, we should see numerous examples of increased productivity and profitability as any given sales force becomes more and more competent.
Posted 06 Oct 2003
To understand how good your sales organization is--or in some cases, how bad it is--you must first know what data are crucial to make that evaluation.
Posted 07 Jul 2003
People accomplish their day-to-day tasks through a configuration of talents.
Posted 02 Jun 2003
Will growing differences between America and Europe have an impact on your reps' ability to sell?
Posted 05 May 2003
How to handle discussing touchy political topics in a business setting.
Posted 07 Apr 2003
Superstars adopt a selling style that takes full advantage of their greatest talents.
Posted 03 Mar 2003
But before you can improve it, you must first understand the key elements that foster--or ruin--morale.
Posted 03 Feb 2003
It's simply good business sense to make your largest investment in those areas where you stand to gain your biggest return.
Posted 03 Jan 2003 [January 2003 Issue]
Want to improve your sales organization fast? Consider ripping up your annual performance appraisal system. Hold work planning and review sessions with their employees rather than annual performance reviews.
Posted 02 Dec 2002 [December 2002 Issue]
Many sales executives boast about their managerial excellence, citing low turnover as proof. Sure, a high employee-retention rate can be evidence of a manager's ability to foster a great and productive workplace. But those turnover numbers also might suggest the opposite-a culture of entitlement, one that fails to challenge employees, or one that simply does not demand excellence.
Posted 01 Jul 2002 [July 2002 Issue]
How to recruit more top performers
Posted 01 Jun 2002 [June 2002 Issue]
Many leading organizations have launched efforts to achieve "world-class sales." But what exactly does it mean to have a world-class sales organization?
Posted 30 Apr 2002 [May 2002 Issue]
Your front-line managers can drive sales -- or drive away your best salespeople
Posted 04 Apr 2002
Measuring three key factors is just the starting point.
Posted 07 Mar 2002
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