Biographical Information
Woody Driggs

Articles By Woody Driggs
Transform your contact center into a purpose-led powerhouse
Posted 01 Nov 2015 [November 2015 Issue]
Forge a deeper bond with stakeholders
Posted 30 Jun 2015 [July 2015 Issue]
View the customer experience as a continuing process.
Posted 16 May 2014
Building customer relationships one insight, one interaction, and one experience at a time.
Posted 01 Apr 2014 [April 2014 Issue]
COOs struggle to navigate a siloed structure.
Posted 01 Jan 2014 [January 2014 Issue]
Focusing on employee engagement and culture will go a long way.
Posted 01 Oct 2013 [October 2013 Issue]
Consumers—at home and abroad—are demanding that companies address their needs.
Posted 01 Apr 2009 [April 2009 Issue]
Delivering a rewarding experience requires doing a lot of things well.
Posted 01 Aug 2008 [August 2008 Issue]
Embracing customer centricity isn't the same as delivering it.
Posted 01 Apr 2008 [April 2008 Issue]
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Posted 01 Jan 2008 [January 2008 Issue]
Think you can translate your brand for the savvy Chinese shopper?
Posted 01 Nov 2007 [November 2007 Issue]
The first mistake? Thinking that loyalty is all about improving customer satisfaction.
Posted 01 Sep 2007 [September 2007 Issue]
There's a new playing field in customer experience management.
Posted 01 Jun 2007 [June 2007 Issue]
Drawing a customer treatment blueprint will help businesses build their front and back strategies.
Posted 01 Mar 2007 [March 2007 Issue]
There is no better time to retune marketing, sales, and service operations--it may influence customer loyalties later in the year.
Posted 01 Jan 2007 [January 2007 Issue]
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