Biographical Information
Rochelle Garner

Articles By Rochelle Garner
Here, the winning strategies of five CRM project leaders who successfully championed CRM initiatives within their organizations.
Posted 01 Aug 2003 [August 2003 Issue]
The stories of three contact center vendors that have put a great deal of thought into finding CRM tools that help them achieve their strategic goals.
Posted 01 May 2003 [May 2003 Issue]
Rewarding and recognizing contact center agents is as much science as it is art.
Posted 02 Feb 2003 [February 2003 Issue]
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