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James Kobielus


Articles By James Kobielus
Complex event processing empowers the contact center to manage the customer relationship.
Posted 01 Sep 2008 [September 2008 Issue]
Customer data and business data must be controlled through master data management.
Posted 01 May 2008 [May 2008 Issue]
The "single version of the truth" is impossible without tools to ensure data quality.
Posted 01 Jan 2008 [January 2008 Issue]
How services-oriented architecture will shape the future of CRM: Part One in a four-part series.
Posted 01 Dec 2007 [December 2007 Issue]
 
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