Biographical Information
Michelle Delio

Articles By Michelle Delio
Collaborative Web browsing gives customers much-needed human interaction in a point-and-click world.
Posted 10 Feb 2001 [March 2001 Issue]
A look at how the new customer interaction centers fuses existing call center technologies with new Internet technologies, resulting in a flexible and fully integrated solution.
Posted 08 Feb 2001
Adding interactive technologies to your call center will improve customer service, build loyalty and powerfully coordinate your customer service resources.
Posted 20 Dec 2000 [January 2001 Issue]
At look at how real-time access to critical business information across the supply chain gives Esprit a competitive edge.
Posted 05 Jul 2000
By overstepping the bounds of user privacy, Internet advertising agency DoubleClick gained the dubious honor of being the first dot com company to publicly prove that badly implemented CRM can impact horribly a company's bottom line.
Posted 06 Jun 2000
Using a Windows CE-based software solution and a convenient handheld for its field force, Casio streamlined its operations and reined in administrative costs.
Posted 04 Jun 2000
Hyundai Motor America adopts a new e-business system that streamlines ordering processes while improving dealer relationships.
Posted 02 Jun 2000
Build customer loyalty by maximizing your web site's potential
Posted 25 May 2000 [May 2000 Issue]
For wholesale magazine distributor Anderson News, the problem was providing a central point to diagnose and repair distribution problems for field reps all over the country. A custom-built mobile system provides a solution that gives field representatives from national distributors and publishers the same access to decision-critical information that Anderson's own agents get.
Posted 17 Apr 2000
To extend its advantage in superlative service, Ritz-Carlton implemented a guest relationship management program that helps identify, profile and please most valued guests.
Posted 17 Apr 2000
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