Articles By Donald Blumberg
CRM requires a full integration of all pre- and postsales services systems operating from a common database, using a variety of voice, data, and image communication links (wireless, Internet, etc.).
Posted 28 Jul 2003
Blumberg uses his experience with the evolution of portable computer technology to predict the future of field terminals. He argues that mobile workers will soon regularly use technology once described only in science fiction stories, and speculates on what the next step beyond that will be.
Posted 17 Sep 2001
Opportunities are being created for both manufacturers and independent service organizations (ISOs) by the emerging demand of plant and building owners to outsource what was previously viewed as internal service.
Posted 08 Jun 2001
The most overlooked use of CRM applications involves examining data collected by field service reps.
Posted 28 Mar 2001
Before establishing a field force, use analytical models to ensure that your strategy is a solid one.
Posted 17 Oct 2000
How proper use of remote and centralized diagnostics can spark efficiency and productivity.
Posted 12 Jul 2000