Biographical Information
Carol Ellison

Articles By Carol Ellison
Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
Posted 01 Aug 2007 [August 2007 Issue]
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Posted 01 Oct 2006 [October 2006 Issue]
Viral marketing: The buzz that builds brands fast (pass it on).
Posted 01 Sep 2006 [September 2006 Issue]
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
Posted 01 May 2006 [May 2006 Issue]
Today many companies are finding it more efficient to outsource all or part of their data management or data-integrity processes to customer data integration firms.
Posted 01 Apr 2004 [April 2004 Issue]
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