Biographical Information
Lori Wizdo
vice president, marketing, Knoa Software
Lori Wizdo is vice president of marketing for Knoa Software, a provider of end-user experience management solutions. Wizdo has worked in the enterprise software industry since 1979 for a diverse set of technology firms, ranging from startups to such global corporations as Unisys, NCR and BMC.
Articles for Lori Wizdo
The Contact Center’s Black Hole
06 May 2009
Illuminating the agent/customer interaction.
End-User Metrics Illuminate Corporate Performance Shortfalls
25 Jan 2008
A new measurement can provide the power to explain what went wrong.