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Leslie O’Flahavan


Articles By Leslie O’Flahavan
Assessing agents' writing skills means more than testing their keyboarding and spelling ability; it means finding out whether they have strong big- and small-picture writing skills.
Posted 28 Jul 2003
FAQs reflect the questions that customers ask. And they answer the customers' questions, solve their problems, and enable them to take action--without a follow-up email or phone call.
Posted 26 May 2003
 
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