Biographical Information
Paul Korzeniowski

Articles By Paul Korzeniowski
The technology emerges as businesses look to artificial intelligence to improve customer service
Posted 28 Apr 2017 [May 2017 Issue]
As customer interactions move online, agents might need to brush up on their misplaced modifiers
Posted 27 Feb 2017 [March 2017 Issue]
To stand out from competitors, businesses must artfully craft experiences that resonate with customers and increase brand value
Posted 01 Oct 2015 [October 2015 Issue]
Rather than just respond to irate tweets, corporations use social media interactions ?to drive change in business processes
Posted 01 Sep 2015 [September 2015 Issue]
Villa uses Reflektion's 1 to 1 Personalization platform to help apparel customers find the right look
Posted 01 Sep 2015 [September 2015 Issue]
A new business model takes shape, where consumers rent goods and services rather than buy them.
Posted 01 Dec 2014 [December 2014 Issue]
Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
Posted 01 Oct 2014 [October 2014 Issue]
Integration hurdles slow deployments as systems largely fail to deliver significant value to users.
Posted 01 Nov 2013 [November 2013 Issue]
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
Posted 01 Oct 2013 [October 2013 Issue]
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 
Posted 01 Jun 2013 [June 2013 Issue]
Posted 01 Mar 2012 [March 2012 Issue]
Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Posted 24 Jun 2011 [July 2011 Issue]
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Posted 24 Jun 2011 [July 2011 Issue]
Vendors deliver a broad suite of new functionality
Posted 17 Mar 2011 [April 2011 Issue]
The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?
Posted 01 Aug 2008 [August 2008 Issue]
WFO suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages
Posted 01 Sep 2006 [September 2006 Issue]
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Posted 21 Jul 2006
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