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Biographical Information
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Articles By Paul Korzeniowski
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Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Vendors deliver a broad suite of new functionality
The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?
WFO suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Posted 21 Jul 2006
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