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Biographical Information
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Articles By Paul Korzeniowski
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The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?
WFO suite vendors offer call centers increased ease of use, improved staffing, and lower business costs via new product packages
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Posted 21 Jul 2006
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