Biographical Information
Scott Kolman
director, product marketing, customer management, Amdocs

@font-face { font-family: "Times New Roman"; }@font-face { font-family: "Calibri"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 10pt; line-height: 115%; font-size: 11pt; font-family: Calibri; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }table.MsoNormalTable { font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }

Scott Kolman is senior vice president of marketing at SpeechCycle, a provider of customer self-service solutions.

Articles By Scott Kolman
What smart devices mean for the call center industry.
Posted 09 Mar 2012
Here's how to get ahead of the curve
Posted 02 Nov 2011
Don't let confusion around new devices undermine future opportunities.
Posted 27 Jan 2010
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Posted 18 Oct 2004
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us