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Scott Kolman
director, product marketing, customer management, Amdocs

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Scott Kolman is senior vice president of marketing at SpeechCycle, a provider of customer self-service solutions.

Articles By Scott Kolman
What smart devices mean for the call center industry.
Posted 09 Mar 2012
Here's how to get ahead of the curve
Posted 02 Nov 2011
Don't let confusion around new devices undermine future opportunities.
Posted 27 Jan 2010
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Posted 18 Oct 2004
 
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