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David Sims


Articles By David Sims
More CRM buyers are looking for software that's simple--but that doesn't mean simpleminded.
Posted 24 Nov 2001 [December 2001 Issue]
The potential for online self-help is largely unrealized in the B2B arena, but with spiraling support costs, that's likely to change. B2B online help is not interchangeable with B2C, however. Partnerships and technical requirements create different needs that must be addressed in B2B self-help environments.
Posted 13 Sep 2001
The potential for online self-help is largely unrealized in the B2B arena, but with spiraling support costs, that's likely to change.
Posted 19 Jul 2001 [August 2001 Issue]
 
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