Articles By George Lawton
When it comes to utilizing technologies to better serve customers, do high-tech companies practice what they preach? Two companies--National Semiconductor and iTouch Communications--are harnessing high-tech tools via the Web to provide customers with more timely information, help salespeople close sales, consolidate and assist distributed customer support staff and train partners.
Posted 21 Aug 2001
Many companies, themselves on the cutting edge, are looking for the newest, most productive ways to improve their relationships with customers. They are finding them in solutions that automate relationships via the Web.
A summary of the June 2000 meeting of the Federal Trade Commission, during which issues related to B2B e-commerce were tackled.
Posted 03 Jan 2001
e-Commerce is reviving the Asian trading company tradition to facilitate online transactions
Posted 11 Dec 2000
The Federal Trade Commission recognizes growth of B2B online marketplaces.
A Q&A with Venture Capitalist Bruce Golden about the investment culture surrounding trading exchanges that deal in complex products.
Posted 29 Oct 2000
Q&A with Venture Capitalist Neil Weintraut on investing in business intelligence.
Posted 11 Oct 2000
Q&A with venture capitalist Bob Todd about investing in online supply chains.
Posted 01 Sep 2000
XML offers a flexible framework through which businesses can interact despite inconsistencies of IT platforms, applications and data formats.
Posted 08 Aug 2000
By holding a worldwide virtual conference over the Web, IBM's Public Sector Division saved the company three-quarters of what a physical conference would cost while reaching a wider audience and creating long-term resources for learning.
Posted 08 Aug 2000
Q&A with venture capitalist Jim Gauer, a general partner in Palomar Ventures, about systems integration and its impact on e-tailers.
Posted 26 Jul 2000
The 2000 Holiday season will likely be the highest grossing season of Internet retail sales ever. Retailers are learning from past mistakes in planning for customer service, supply chain strategies, and distribution processes.
Posted 17 Jul 2000