Even now, most customers are used to receiving their customer service over the phone. New business processes and technologies can help streamline their access to needed information.
Posted 07 Nov 2001
Document management tools were originally designed to deal with static documents that emulated their paper counterparts. But as content delivery becomes increasingly dynamic and collaborative, document management must change as well.
Posted 23 Oct 2001
KMM's consulting editor explains why the arrival of e-services could drastically change the way we look at e-commerce.
Posted 31 Aug 2001
Enterprises are looking to RIM's BlackBerry wireless handhelds to give mobile workers a real-time link to applications and keep data up to date.
Posted 10 Aug 2001
Can you envision a scarier picture than people sharing corporate secrets as freely as they download MP3 files from Napster? But it doesn't have to be this way. Peer-to-peer computing, technology-based interaction that completely eliminates the company as player, can be a powerful medium to promote the kind of ad hoc collaboration that can yield better business information delivered faster.
Posted 31 Jul 2001
Once limited to simple contact managers, mobile platforms are growing to support true enterprise applications.
Microsoft's BizTalk integrates application architectures from the outside in
Posted 19 Jan 2001
With new technology, businesses are finding they can make their critical business applications available to their mobile workers while they are still with the customer.
WebObjects sits between a Web server and the back-end database, integrating disparate data into a unified user interface that is sent to the Web server.
Posted 11 Sep 2000
Designed to run on the Web rather than adapted from an existing groupware or project management application, Thoughtstar's QuickTeam provides a virtual collaboration space that employees, customers and suppliers can access from any Internet connection.
Posted 26 Jul 2000
An increasing number of enterprises are relying on Application Service Providers to host their mission-critical CRM solutions.
Posted 01 Jun 2000
Hosted software is one of the hottest trends in IT, and CRM is the leading application.
Users of personal digital assistants have been living in a black and white world-trade-offs in cost, battery life and screen readability have made color an elusive dream. Until now.
The Palm IIIx is the most expandable Palm device to date.
The pocket-sized Psion Series 5mx H/PC packs real power and speed.
The Palm VII offers the smoothest out-of-the-box experience yet.
Web-based sales and marketing efforts demand great graphics to get their point across. Fortunately, digital imaging solutions are getting faster, cheaper and easier to use.
MS Office 2000 leverages the Web to empower the enterprise.