Biographical Information
David Lustig

Articles By David Lustig
Outsourcing contact center functions can help save your company time and money and result in happier customers and employees. However, not taking the time to find the right company to outsource to can end up causing more trouble than it solves.
Posted 05 Oct 2001
By outsourcing your contact center to a partner, you can lower expenses, not to mention your blood pressure. But that's only if you find the right partner. Here's how.
Posted 22 Aug 2001 [September 2001 Issue]
Donations rise dramatically as the United Way of Greater Toronto takes its fund-raising efforts online.
Posted 19 Jul 2001 [August 2001 Issue]
The call center is the heart and soul of The Nailco Group (TNG), a multi-million dollar wholesale beauty supply distributor headquartered in Farmington Hills, Mich., and with continued growth as well as less ability to monitor calls, train salespeople, and maintain strict service standards, the company knew it needed a tune up.
Posted 01 Jun 2001
With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.
Posted 24 Apr 2001 [May 2001 Issue]
Bringing CRM in-house to enhance the competitive edge.
Posted 20 Mar 2001 [April 2001 Issue]
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