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Rebecca Swissler


Articles By Rebecca Swissler
As business and government push to streamline operations by getting their forms online, accepted standards and new technologies both offer help.
Posted 09 Oct 2001
In his book, Selling 2.0-Motivating Customers in the New Economy veteran salesman Josh Gordon says abandon pitch-and-close selling in favor of motivating the customer to buy.
Posted 31 Aug 2001
During the past two decades, Peggy Menconi has seen a lot of changes in the field force arena. Topping that list are the roles and responsibilities of the people working in the field. Menconi, an analyst at AMR Research in Boston, began her career as a field service technician in the Navy.
Posted 02 Mar 2001
Global positioning technology can make your service staff more responsive to customers, but it can also freak out your mobile workforce.
Posted 05 Jan 2001
Using a three-tiered GPS strategy, BellSouth is more accurately tracking and dispatching field techs. Customer satisfaction has increased because of the company's ability to gain one more assignment, or 30 minutes a day, per technician.
Posted 06 Dec 2000
If L&M Technologies' DataPulse DB Engine doesn't prove to be 100 times faster than the challenger's system, it will give the winner $100,000.
Posted 27 Oct 2000
Surfing's not just for boardmen and beach bunnies anymore.
Posted 01 Sep 2000 [September 2000 Issue]
A bulletin board of CRM implementations
Posted 01 Sep 2000 [September 2000 Issue]
Posted 01 Jun 2000 [June 2000 Issue]
 
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