Biographical Information
Mark Angel
CTO, Kana Software

Mark Angel (mangel@kana.com) is the chief technology officer of Kana Software. He has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades.

Articles By Mark Angel
Harness technology to improve the customer experience.
Posted 09 Dec 2009
Three tips for winning customers despite tough economic times.
Posted 15 Sep 2009
The core of an agent's work--resolving problems and answering questions--remains virtually unchanged from the first days of the call center.
Posted 17 May 2004
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