CRM Across the Wire
In the second wave of major updates this year, Microsoft furthers its integration of Parature products. (Featured on SmartCustomerService.com.)
New AgilOne integration with Google Analytics enables marketers to see which campaigns and keywords bring the most profit and customer lifetime value.
Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.
A new emphasis on services designed for the contact center and two new premium products support Jabra's total solution philosophy.
New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.
Emma has highlighted new products, new integrations, and new partnerships with Eventbrite and AVARI.
Jacada issued a patent for its Visual IVR technology covering its contextual method of intelligent transition from self-service to agent assisted service.
The solution helps utility companies manage their call center environments from one application.
Listware Online brings cloud-based contact data quality to business users.
ComScore's attribution solution provides a more complete picture of customers and powers more sophisticated segmentation Capabilities
Spam Detective keeps spam phone calls out of the call center.
The addition of Adobe Audience Manager allows marketers to build unique audience profiles across digital channels.
The SupportCam app lets customers share real-time video and pictures with tech support agents.
Brands can leverage Content Publishing APIs to elevate their impact on Pinterest.
Users can ocate nearby businesses, provide real-time feedback, and recognize hard-working employees.
New integration allows brands to build out their presence on Pinterest.
IQ Apps helps companies to use social data to make informed decisions.
Maritz CS for Salesforce integrates customer data into Salesforce applications.
New features let users better respond to customer text messages sent via business' main phone lines.
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