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CRM Across the Wire
Sprinklr connects its Experience Cloud to IBM Marketing Cloud and Universal Behavior Exchange.
The acquisition further expands Smartling's translation and localization capabilities.
Updated SutiCRM provides a more holistic view of customers and their interactions.
With Zendesk's integration into Google Play, companies can respond to customer reviews right through Zendesk.
SessionCam's Customer Struggle Score applies machine learning to diagnose and solve Web site conversion problems.
The acquisition of Internal Results solidifies Madison Logic's place as an account-based marketing provider.
Ensighten adds audience and event data to IBM's UBX.
A new integration syncs email and calendar data between Microsoft Office 365 and Salesforce.com.
Advancements to Telligent Community simplify information sharing and organization of knowledge and content.
Birst adds embedded analytics in networked business intelligence solution set.
SurePulse enables small businesses to control marketing activities and evaluate ROI with one platform.
Wipro and Xactly are pairing up to create cloud-based solutions to help companies with sales performance management.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
GI Insight's GI Campaign marketing platform helps companies capture and act on real-time customer behavioral data.
Acxiom's connected, closed-loop solution measures marketing's impact on sales.
Jetlore's new release powers cohesive content experiences with one-on-one adaptation for Relationship Commerce
Akoonu extends platform capabilities for fueling account-based marketing and selling.
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