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CRM Across the Wire
Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
Partnership extends the value of intelligent customer data, delivering integration across the enterprise
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Clarabridge 6.2 enables deeper analysis of customer feedback.
IntelliResponse OFFERS helps companies improve cicks and conversions across online customer service channels.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
Swiftpage Xbar embeds the functionality and benefits of Saleslogix inside Microsoft's email client.
Marketers can now extend their reach by targeting specific companies and business audiences on smartphones, tablets, and YouTube videos.
Brandwatch now lets users search for hashtags and @mentions.
Uptivity and TASKE Technology, provide an integrated workforce optimization solution for contact centers worldwide.
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Spredfast Performance Index gives brands a way to evaluate their social performance within unique business contexts.
Financial services and healthcare companies can now leverage call analytics without compromising sensitive data. (featured on SpeechTechMag.com.)
Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics. (Featured on SpeechTechMag.com.)
LiveOps Voice Advantage and LiveOps Outbound Advantage deliver phone and dialing capabilities within Salesforce.com.
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