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CRM Across the Wire
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
Insurance professionals are the first vertical to expand referral business via the new KnownCircle platform.
Customer Care Portal arms service reps with more data about customers.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
The latest Hosted Call Center Solution offers an improved user interface.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
Attivio 4.3 helps firms build, deploy, and manage highly strategic search and analytics applications.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
New integration with WordPress simplifies translating digital content for international markets.
Instantly combines products into a single consumer insights platform for marketers.
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
Intelliverse Meeting Notes for the mobile salesforce helps organizations uncover more sales opportunities.
The NAVIK Converter decision engineering product helps SaaS businesses turn free users into paid subscribers.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Nielsen Listening Platform is a solution for gathering and acting on real-time customer feedback.
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
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