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CRM Across the Wire
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on SmartCustomerService.com.)
Conversion Solution now delivers account and buyer insights through Salesforce, Slack, and LinkedIn Sales Navigator
Goals feature shows small businesses exactly how close they are to making the majority of their customers happy.
The partnership enables businesses to expand customer intelligence from basic contact information.
Cogito Dialog now evaluates behavioral signals and provides live guidance to phone representatives. (Featured on SmartCustomerService.com.)
The name change reflects the company's new digital focus and expanded service offerings. (Featured on SmartCustomerService.com.)
The redesign includes an audit of advertiser accounts to help sales pros sell digital advertising and marketing services.
Go2mobi's Total Control API allows digital marketers to build anything, from workflows to custom DSP platforms.
Dennis Fois will lead the company after serving as CEO at Rant & Rave.
The partnership enables organizations to engage stakeholders and lawmakers in issue advocacy to further their causes.
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on SmartCustomerService.com.)
DialogTech's acquisition of Swydo brings omnichannel visualizations to call analytics.
Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com.)
Through the Unbabel Marketplace, integrations with leading CRM systems allow companies to communicate with customers in any language.
The partnership supports device ID targeting leveraging LiveRamp's IdentityLink.
Subscribe Pro's customers can now have a subscription and recurring billing program seamlessly integrated into existing websites.
ShippingEasy's Product Recommendations feature presents consumers with other product ideas based on recent orders.
AI-enabled self-ordering kiosks are being tested at one of the restaurant chain's CaliBurger locations.
Online shoppers lack time and incentive from businesses to write product reviews, according to new survey.
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