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CRM Across the Wire
Identity for Agencies enables marketing firms to manage account-based initiatives for their clients.
DataFox's company intelligence now resides natively in Salesforce.com.
The latest updates to SugarCRM's platform enhances collaboration for sales teams.
The Inbox Insight enhancement allows marketers to browse millions of emails by industry and campaign type, including real-world performance data.
Clari expands its partner ecosystem to drive improvements in pipeline visibility and sales execution.
Protagonist's new suite of Narrative Analytics solutions allow companies to quantify and use consumer beliefs.
The integration allows service teams to support customers via text messaging using their existing business numbers. (Featured on SmartCustomerService.com.)
Avaya is on track to emerge from bankruptcy later this year. (Featured on SmartCustomerService.com.)
Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on SmartCustomerService.com.)
SmarterHQ uses email triggers to help marketers personalize customer interactions through integration to Oracle Marketing Cloud.
The Apteco-artegic partnership yields an integragration between artegic's Elaine Realtime CRM automation technology for digital cross-channel dialogue marketing with Apteco's FastStats Discoverer data analysis software.
Cyara Velocity links customer experience design to testing and monitoring. (Featured on SmartCustomerService.com.)
MarketsandMarkets expects the worldwide market for customer journey analytics solutions to top $12.22 billion by 2022. (Featured on SmartCustomerService.com.)
inMotionNow's marketing workflow management solutions now interoperate with Adobe's Experience Manager, part of the Adobe Marketing Cloud.
ShippingEasy's customer management add-on helps e-commerce retailers increase sales from existing customers.
AffinID helps companies develop and convey a positive customer image.
Tapjoy Interactive End Cards help companies influence, engage, and covert audiences through mobile video and rich media.
Group Manager helps online community managers customize engagement and track performance.
The next generation of AppDynamics' Business iQ includes Business Journeys feature.
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