CRM Across the Wire
Clarabridge activates the voice of the customer for holistic customer experience programs.
New feature includes real-time calendar data, time zone adjustment and campaign integration.
The Social Health Index evaluates brands' social marketing performance across platforms.
Quarterly upgrades strengthen integration with Google and Microsoft, and introduces new mobile and design enhancements enabling employees, customers and partners to work better together
Pegasystems' acquisition of its Turkish partner establishes a formal Pega presence in Turkey.
Logi pairs Logi Info with Pivotal's Big Data Suite.
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.
New mobile app delivers organic revenue growth opportunities to sales people.
The enhancements to RevBase for Mobile streamline marketers' support for sales teams.
Cotap's new release enables mobile messaging to anyone in a business network.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.
Real-Time Speech Analytics can provide agents and supervisors immediate feedback during the call. (Featured on SpeechTechMag.com.)
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
The new offering melds Outlook into Salesforce.com
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
C9 Sales Advisor mines billions of sales observations to drive better deals.
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
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