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CRM Across the Wire
Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.
Showpad's Shared Spaces lets sales teams build tailored websites for each prospect.
New and enhanced integrations with Adobe Analytics Cloud and Adobe Marketing Cloud enable digital marketers to use call analytics to personalize customer experiences.
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
Impartner's Spring 18 release helps make content management a self-service solution.
Punchh Acquire helps marketers turn first-time restaurant patrons into return customers.
Through its LinkedIn integration, Metadata delivers A.I. capabilities for ad campaigns on LinkedIn.
MIC 2.0 includes capabilities from Adobe Experience Cloud to help companies build and maintain personalized marketing content.
IDC expects automated customer service agents to be the largest use case for artificial intelligence and cognitive computing.
Sales reps can now track engagement, effectiveness, and revenue from social selling.
With the integration, users of Mindmatrix's sales and channel enablement platform will get asset recommendations for contacts who sign up for events.
New business applications from Microsoft leverage advances in artificial intelligence to benefit, sales, marketing, and customer service personnel.
The integration advances data analytics for near-field communication mobile marketing.
The acquisition accelerates the integration of machine learning into the Sparq 3 customer intelligence platform.
CRM Supercharger extends sales enablement with guided selling and sales performance capabilities.
Optimove now allows companies to send pop-up, in-app, and push notifications.
TeleSign app allows marketers to manage SMS-based marketing campaigns, alerts, reminders, and notifications.
ConvergysCX is a cloud-based voice of the customer solution.
Catalina's new marketing offering is geared toward small companies.
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