CRM Across the Wire
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
Attivio 4.3 helps firms build, deploy, and manage highly strategic search and analytics applications.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
New integration with WordPress simplifies translating digital content for international markets.
Instantly combines products into a single consumer insights platform for marketers.
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
Intelliverse Meeting Notes for the mobile salesforce helps organizations uncover more sales opportunities.
The NAVIK Converter decision engineering product helps SaaS businesses turn free users into paid subscribers.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Nielsen Listening Platform is a solution for gathering and acting on real-time customer feedback.
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
Call analytics will help marketing teams track campaign performance.
WE Prospect lets users create ultra-segmented audiences.
Evoq 8 introduces integration with cloud content repositories, real-time personalization, content analytics, and advocacy marketing capabilities.
Digital Experience Cloud combines content, commerce, and connectivity to empower organizations' digital transformations.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Melissa Data's new global email cloud service eliminates 95 percent of bad email addresses in master customer data.
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