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CRM Across the Wire
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Organizations can now connect Zendesk and other systems to Usermind to unify customer data.
Ranker Insights gives marketers psychographic insights based on Ranker's 40 million visitors and 10 million monthly votes.
Sprinklr has expanded from social media management into customer experience management with extensions of its Experience Cloud for marketing, advertising, research, care, and commerce.
Contact Zone is a customer data management platform combining data integration and quality management tools.
Verint Telligent Community furthers real-time engagement for detecting presence and enabling deeper collaboration.
Apps help retail store associates better serve customers across retail, digital, and service channels.
The integration brings Skype's click-to-call and call logging into the ConvergeHub CRM platform.
The partnership will help companies assess their digital marketing investments
Invoca for Instagram lets marketers connect insights from phone calls to the visual power of Instagram for better retargetting.
Tenjin's latest offering measures app install campaigns and in-app behaviors on Google's virtual reality platform.
Lotame's partnership with Are You a Human could eliminate bots from marketing analytics.
451 Research survey finds huge opportunity for cloud providers to help customers align IT transformation.
Solution updates offer greater flexibility, expanded data integration, and better reporting.
The PureCloud customer engagement solution meets PCI DSS Service Provider Level 2 standards for securing consumer data. (Featured on SmartCustomerService.com.)
Mobile, chat, and social media customer interactions will increase at the expense of live-agent voice, finds Frost & Sullivan. (Featured on SmartCustomerService.com.)
Confirmit has expanded its customer experience methodology with a five-part framework to help businesses map out their voice of the customer program evolution.
Companies can use Sysomos Platform to manage social media campaigns across earned, owned, and paid social media.
IOVOX Multichannel Marketing provides enhanced data analytics around the performance of inbound marketing campaigns.
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