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CRM Across the Wire
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ChannelAdvisor is the first e-commerce software provider to offer customers access to Yahoo's advertising platform.
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
CertainSource Acquire helps marketers identify the sources of their most valuable customers.
New PipelinerCRM app is designed to address explosive CRM market growth.
Deep analytics and reporting on customer feedback are included in the newest offering.
SalesPredict for Marketo help marketers target more effectively and increase conversion rates using predictive analytics.
GetFeedback for Desk.com delivers an integrated customer feedback system.
Partnership pairs email and social media and extends the life of email campaigns and images.
New solution upgrades include real-time alerts for contact center script deviations.
Vidyard and Pardot users can now track marketing video viewership.
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.
Logi Info and the Actian Analytics Platform help customers derive actionable intelligence from big data.
Oracle's Data Services fuels competitive advantage for marketing and social.
Users can now integrate Pipeliner CRM with marketing automation, support and accountancy software.
Flurry brings mobile app development and analytics to Yahoo.
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