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CRM Across the Wire
BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.
Tenjin enhanced its platform with mobile analytics, attribution and ad network data aggregation for tracking, analyzing, and optimizing app marketing campaigns.
Zoho Desk is a context-aware help desk application.
Xerox's new offerings will help companies improve customer communications and automate transaction processing.
As part of Sprinklr's social media management platform, Little Bird's technology will help companies gain deeper insights into social media users' connections.
The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR. (Featured on SmartCustomerService.com.)
Social Media Analysis taps into Experian's data services and SpotRight's social media intelligence to help companies understand audiences.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
New strategic partnership combines ServiceSource's global data enablement and implementation services expertise with Gainsight's technology.
The joint development efforts between SAP and Accenture are expected to help utilities sell new revenue-generating products and engage with customers through multiple channels.
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
The multichannel solution lets service providers offer notification capabilities to their clients.
Evergage Guardian monitors campaign and site data to deliver clear recommendations to marketers.
SDL Marketing Solutions enable companies to adapt, manage, and deliver marketing content to customers around the world.
Brand Epicenter is a website development and content curation tool for marketers.
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
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