CRM Across the Wire
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Badgeville for Communities adds gamification to internal employee and external customer communities.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
Extole's new platform lets brand marketers create, manage, and measure referral campaigns.
Goldmine Mobile for Android lets more smartphone users manage contacts from anywhere.
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Profeatable's Firefly technology will be added to Pega's Build for Change platform.
Cegedim's life sciences-specific CRM solution provides a single platform that brings multiple channels together.
Elastic Grid's marketing automation platform lets marketers and their partners launch campaigns in three minutes or less.
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
Marketing.AI's editorial calendar will allow users of Zendesk to plan all of the content required to support their customers.
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
Talend 5.5 allows developers to generate high-performance Hadoop code.
The enhanced TreeHouse Marketing View solution provides greater visibility into email campaign performance.
Automated text messaging via Twilio creates new possibilities for responsive marketing.
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