CRM Across the Wire
Teradata Digital Marketing Center uses Facebook Custom Audiences for more accurate targeting of Facebook ads.
Panopto latest version lets users manage videos within Salesforce.
Alorica will deliver end-to-end customer experience management with Salesforce's Customer Success Platform.
Lexalytics' SWIZ is a new feature of the Semantria Online Configurator.
iContact Pro introduces added campaign management features, including workflow automation, landing pages, and lead scoring.
Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.
Motivate, integrated with ContactWorld for Sales and Salesforce, promises to revolutionize sales performance.
Marketers can now extend integrated multichannel campaigns to their mobile app audience through the Teradata-Urban Airship integrated solution.
Logi Analytics makes Logi Info and Logi Vision available through Microsoft's Azure Marketplace.
Zappix Visual IVR now supports iOS and Android devices and Web apps.
Aplicor 3C Version 5.0 includes extended applications to enhance the single view that customers have of their businesses, from finance and operations to marketing and sales.
ConnectAndSell Lightning and ConnectAndSell OutboundOnDemand is integrated with top marketing solutions.
In-Memory analytics engine allows iOS mobile device users to visualize and explore data locally.
Sales Beat increases collaboration and performance across sales teams by allowing real-time sales intelligence sharing.
In the second wave of major updates this year, Microsoft furthers its integration of Parature products. (Featured on SmartCustomerService.com.)
New AgilOne integration with Google Analytics enables marketers to see which campaigns and keywords bring the most profit and customer lifetime value.
Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.
A new emphasis on services designed for the contact center and two new premium products support Jabra's total solution philosophy.
New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.
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