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CRM Across the Wire
The collaboration between Chinese firms Tencent and DHgate will yield, among other things, a cross-border CRM system.
Inbenta's Chatbot Development Platform enables businesses to deploy artificial intelligence customer support for Web sites, Facebook Messenger, and Skype. (Featured on SmartCustomerService.com.)
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on SmartCustomerService.com.)
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on SpeechTechMag.com.)
Sionic Mobile enhances ION Loyalty for small businesses with iBeacons that digitally greet customers and offer them one-tap checkouts.
Trapit for Microsoft Dynamics CRM to put social selling at the heart of the platform.
Neustar data analytics enhances DISH targeting precision and campaign measurement accuracy.
Shutterstock's advanced API technology is now integrated with Google's ad platforms.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
Shopper Intelligence will make its U.S. debut following the partnership.
Hummingbird is a mobile-friendly chat experience for small and midsized businesses.
Markets and Markets predicts the analytics market will reach $4.37 billion by 2021. (Featured on SpeechTechMag.com.)
Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility. (Featured on SmartCustomerService.com.)
The new release provides businesses with the tools to advance their contextual omnichannel commerce strategies.
ElegantJ BI enhances self-serve business intelligence tools in Version 4.3 of its Business Intelligence and Corporate Performance Management suite.
The consultancy plas to train 150 specialists in conversational commerce through messaging and social media platforms.
Together, the two companies aim to assist enterprises with their big data initiatives.
Experian and Neustar partner to offer omnichannel onboarding with omnichannel activation.
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