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CRM Across the Wire
Clarabridge 6.2 enables deeper analysis of customer feedback.
IntelliResponse OFFERS helps companies improve cicks and conversions across online customer service channels.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
Swiftpage Xbar embeds the functionality and benefits of Saleslogix inside Microsoft's email client.
Marketers can now extend their reach by targeting specific companies and business audiences on smartphones, tablets, and YouTube videos.
Brandwatch now lets users search for hashtags and @mentions.
Uptivity and TASKE Technology, provide an integrated workforce optimization solution for contact centers worldwide.
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Spredfast Performance Index gives brands a way to evaluate their social performance within unique business contexts.
Financial services and healthcare companies can now leverage call analytics without compromising sensitive data. (featured on SpeechTechMag.com.)
Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics. (Featured on SpeechTechMag.com.)
LiveOps Voice Advantage and LiveOps Outbound Advantage deliver phone and dialing capabilities within Salesforce.com.
Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.
NewVoiceMedia's Salesforce1 integration creates a mobile solution for tracking sales and service performance.
Melissa Data's MatchUp data quality tool consolidates duplicates into single record and determines the most accurate information.
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
NetBase Live Brand Pulse provides instant visibility to the social movement of brands
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
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