CRM Across the Wire
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
The acquisition helps B2B subscription companies boost recurring revenue and doubles ServiceSource's addressable market to more than $600B
Full Circle's Easy Campaign Member Status is a marketing tool to streamline campaign creation and maintenance for marketers.
Viralheat users can now manage the Foursquare Venues and Pages from within the app.
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
The acquisition of Integrasco brings social media and text analytics to Confirmit's solution set.
The Datorama platform lets brands see all of their marketing data in one unified interface.
Retailers can use Source Metrics Facebook In-Store Ad Tracker to see how much revenue is generated directly from Facebook Ad campaigns.
Offerpop Inspiration activates the creativity and passion of Pinterest audiences to create curated boards.
Jabra's new BIZ 2300 headsets offer improved speech recognition, durability and comfort for contact center environments. (Originally appeared on SpeechTechMag.com.)
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
A partnership between Attivio and Quant5 has yielded a cloud-based predictive customer analytics solution.
Now Salesforce users can see results of Timba Surveys right from their inboxes.
The HomeFrontCRM product is designed exclusively for the home-builder's market.
WhatCounts Winter 2014 release also includes a new interface with tools to build relaztional tables and create segmentation rules.
Tracx plans to expand its social media monitoring to many more sites around the world in 2014.
Integration between SAP and eGain Knowledge lets users search eGain's knowledgebase from within their SAP CRM systems.
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