CRM Across the Wire
The patented technology separates media infrastructure from the application functionality of contact center software.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
New integration with Google's Gmail tracks email views and file shares.
Users can now turn to Cirrus to report on email opens and Salesforce.com events.
The partnership between Constant Contact and Xero empowers users to turn accounting data into targeted marketing campaigns.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
With CoPilot, sales teams can automate, track, and report on sales email and multitouch campaigns.
New alliance aims to provide enhanced data analytics for real-time decision making.
gUnify Salesforce Connector integrates Salesforce CRM information with BroadSoft's hosted unified communications platform and Google Chrome with IP connected devices.
New Gainsight Connect integration broadens the breadth of actionable customer data.
New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Attensity Q lets companies view trending information through real-time data streams.
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