CRM Across the Wire
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
Sendible 360 simplifies social media interactions for businesses.
Innovations in Desk.com for Retail include new pay-as-you-go pricing, reporting tools, and e-commerce integrations.
New version offers several deployment options, easier integrations, and tighter security.
The integration of Ifbyphone's call conversion analytics with Act-On's marketing automation platform helps marketers optimize lead generation, analysis, and scoring.
New solution accelerates sales opportunities by immediately transferring the hottest leads to salespeople.
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Amelia can learn to help customers and associates by absorbing data and observing people.
Version 5.3 of Enghouse's IP call and computer recording, monitoring, and evaluation software features advanced integration, PBX support, and flexibility.
New Nimble Android app delivers intelligent relationship insights for business contacts.
OmniView provides persistent customer identification across channels.
ClearSlide Mail lets salespeople manage email with their mobile devices.
New product helps salespeople prepare what-if scenarios and update goals accordingly.
Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.
The integration merges pipeline management and document analytics.
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