CRM Across the Wire
Utilities OnCall 3.1 offers a slick new GUI and an IVR solution that is more secure and better protected. (Featured on SpeechTechMag.com.)
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
Pipeline management and email tracking combine to boost sales win rates.
Frictionless email capture safeguards critical customer relationship history.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
The acquisition accelerates Campaign Monitor's growth in the $5 billion market for email marketing and online survey applications
Optimizely now powers connected customer experiences across the Web and now mobile apps.
Cloudwords' native integration with Oracle's user engagement platforms simplifies translation of content for multilingual audiences.
Expert System API series powers "human-like" comprehension and context across massive stores of unstructured data.
NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on SpeechTechMag.com.)
Integrations are designed to boost customer service capabilities while reducing support costs.
The partnership brings together data quality and master data management.
Lightning Connect is a real-time integration that unleashes the full power of the Salesforce1 Platform on data stored in legacy back-office systems.
Attensity Q drives proactive discovery by detecting emerging themes in data and automatically composing and filtering queries and detecting spam.
TruView enables measurement of mobile ad campaign sales results using credit/debit transaction data to determine sales lift.
Humanify connects customers to resources in real-time.
Jacada Multi-Channel Agent Desktop for Avaya's Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform.
New mobile solution captures real-time consumer insights via mobile devices.
Latest integration lets users track email opens, save email to CRM, and manage customers from their iPads.
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