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CRM Across the Wire
The deal will see Visual IQ blended with Nielsen's marketing attribution suite.
Doxim's new software version features new workflows, mobile components, and campaign management.
Kaonsoft's QuickOn solution was designed specifically for telcos with customer, technician, and dispatcher modules.
The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability. (Featured on SmartCustomerService.com.)
Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions. (Featured on SmartCustomerService.com.)
The partnership between Como and Revel Systems will tie CRM systems to POS systems.
Powered by InsideView, Insights now enables more effective prospecting, while Refresh keeps CRM data fresh and complete.
Eight new product enhancements round out the latest releases.
Personify has updated its membership management solution with many user enhancements.
HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Campaign Wisdom's artificial intelligence breakthrough uses real-time programmatic data to help advertisers optimize media, content, and engagement.
Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions. (Featured on SmartCustomerService.com.)
ZynBit enables customer teams with sales intelligence and workflow efficiency
Bpm'online's latest software update features more than 200 improvements designed to accelerate time-to-strategy execution.
Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels. (Featured on SmartCustomerService.com.)
The partnership will allow Merkle to develop marketing solutions on Google Cloud.
MomentFeed Connect adds two-way API connectors to integrate with CRM and other business systems to improve consumer experiences on mobile.
Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365. (Featured on SmartCustomerService.com.)
Nimble Prospector offers email, phone, address, and contact enrichment.
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