CRM Across the Wire
The two cloud-based contact center solutions providers bring their products together.
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.
OneReach's SMS Call Center platform converts costly inbound phone calls to cost-effective text message conversations.
Scout Link for Marketo combines predictive analytics with marketing automation.
Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
Yesware Attachment tracking lets sales people know who opens email attachments and when.
New attendee engagement and interest intelligence delivered through marketing automation integration supports more personalized marketing and sales follow-up.
The enhancements to BlueConic's platform simplify management of online marketing campaigns.
Viralheat users can now create and manage support tickets for mentions on social media.
Qliktag's Q*Engine is a merchandising solution with individual product promotion and activation via iBeacon, NFC, standard barcode, or QR code.
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
Zimbra Community 8's new release and free edition offers social business engagement on any device.
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
Spring 14 Vocus Marketing Suite updates include Salesforce.com integration, automated communications workflows, customized lead scoring, and integrated analytics.
Service2Media's Certa Push os a push messaging service for financial services and media firms and government entities.
New capabilities are added to sales, service, and marketing applications across the board.
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
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