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CRM Across the Wire
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
TinderBox has integrated its sales automation solution with Microsoft Dynamics CRM.
New iOS email app makes multitasking possible for business people inside their mobile inboxes.
Blackbaud offers new fundraising, analytics, social, mobile, and other capabilities in new version of the Raiser's Edge.
Swiftpage has invited small business owners to sign up at cloud.act.com and join in final testing of its new online contact and interaction management service.
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
Latest release of Message Studio enables marketers to leverage offline or online channel for analysis, targeting, and engagement.
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
The move makes NetSuite's CRM and other business applications available to nonprofits worldwide.
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Data Health Scorecard and AddressFinder help small and growing nonprofits harness the power of data.
nBA's Pulse social intelligence software monitors social conversations in real rime.
InvisibleCRM's latest version brings integration with Microsoft productivity software.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
The patented technology separates media infrastructure from the application functionality of contact center software.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
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