CRM Across the Wire
New alliance aims to provide enhanced data analytics for real-time decision making.
gUnify Salesforce Connector integrates Salesforce CRM information with BroadSoft's hosted unified communications platform and Google Chrome with IP connected devices.
New Gainsight Connect integration broadens the breadth of actionable customer data.
New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Attensity Q lets companies view trending information through real-time data streams.
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Badgeville for Communities adds gamification to internal employee and external customer communities.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
Extole's new platform lets brand marketers create, manage, and measure referral campaigns.
Goldmine Mobile for Android lets more smartphone users manage contacts from anywhere.
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Profeatable's Firefly technology will be added to Pega's Build for Change platform.
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