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CRM Across the Wire
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
The Colligo Engage Mobile Content Management Platform now uses Microsoft Azure Active Directory to deliver single sign-on; Microsoft Azure Stream Analytics; and Microsoft Azure API Management.
Concord's Salesforce.com integration allows users to generate and manage contracts directly from within Salesforce.com.
KernelConnect provides transparency into campaigns to allow clients to dynamically optimize media investments in real time.
New integration connects 100 percent of phone calls to keywords for sophisticated search marketing campaigns.
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on SmartCustomerService.com.)
Stella Connect offers a new way for consumers to provide feedback about their customer service experiences. (Featured on SmartCustomerService.com.)
Improved visual developer tools enable faster, easier self-service application development. (Featured on SmartCustomerService.com.)
The integration extends enterprise content management capabilities to users' smartphones.
The new XC Logic platform gives insights into offline and digital media.
The latest version of NICE Sales Performance Management is geared toward organizations with substantial transactions and complex incentive compensation management needs.
Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.
Heywire's text messaging platform for sales and customer service is now available on the Salesforce.com AppExchange.
Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on SmartCustomerService.com.)
Fuzzy Logix's flagship data analytics product, DB Lytix, is now available on Teradata Cloud.
The Platinum Partner designation recognizes the growth of SpringCM apps in the Salesforce.com ecosystem.
NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
Jive for Customer Engagement is part of a larger update to many of Jive's internal and external collaboration tools.
Badgeville's MotivationMetrics platform unlocks insights in gamification, performance, and recognition.
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