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CRM Across the Wire
MaritzCX has added new data management capabilities to its customer experience product portfolio.
Ooyala and MPP Global team up to increase video revenue.
The myRollCall-NeonCRM integration optimizes event data with donor management.
NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.
New OnContact CRM 10.2 version features Google Map integration.
Point N Time Software and Leading Edge Coaching announce a strategic partnership for managing complex key accounts.
Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite.
TCN enhances its cloud-based contact center platform with CallMiner speech analytics.
Gainsight's partner ecosystem creates a platform of record for chief customer officers.
Pega GDPR Accelerator empowers organizations to close gaps in GDPR risk readiness.
Companies can now access chatbot features like transactional intelligence, context awareness, and seamless escalation via Inbenta's new APIs and SDKs. (Featured on SmartCustomerService.com.)
YipTel Reach lets businesses communicate with customers via text.
ContentDial enables companies to manage branded content at scale powered by programmatic.
The Teneo development and analytics platform provides strong data-control capabilities to help clients ensure their compliance with the European Union's General Data Protection Regulation (GDPR).
Inkit has integrated its direct mail automation platform with Sailthru.
The MageMail email marketing product is available to businesses on the Magento platform.
Lionbridge has added Amazon Translate to its localization enablement platform.
Wayin Social Stories and Enhanced Content Displays extend the value of paid media on social platforms.
Kasasa has added MicroStrategy 10 to its Insight business intelligence platform.
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