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CRM Across the Wire
Verint releases a mobile workforce optimization app for Android and Apple devices.
TouchStore addresses mobile in-store usage with technology and solution to increase conversion and consumer engagement for the retail omnichannel environment.
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
Lead management, dialer, and email marketing capabilities round out the new features of Salesgenie.
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
New user interface and features are part of the new Web engagement offering.
Location-focused online video advertising company integrates with LiveRamp's data onboarding service.
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
Looksery is bringing its facial tracking technology to call centers seeking visual interfaces.
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
Jackson Framework IVR offers greater multilingual, mobile, and testing functionality. (Featured on SpeechTechMag.com.)
Ifbyphone's Summer 2014 Release provides advanced call analytics and automation before, during, and after every phone lead.
The acquisition expands j2's email marketing business.
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ChannelAdvisor is the first e-commerce software provider to offer customers access to Yahoo's advertising platform.
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
CertainSource Acquire helps marketers identify the sources of their most valuable customers.
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