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CRM Across the Wire
X2CRM 5.2 adds new Workflow Macros, Topics Discussion module, and Platform features.
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
GeoMprint converts GPS coordinates to data with real uses for marketing.
The integration brings together support, marketing, and sales data.
The acquisition of Telligent moves Verint into the social media analytics space.
The partnership yields an integrated solution for intelligent social engagement.
The free cloud-based Yellowfin on Azure offering promises quick deployment of business intelligence.
Marketers can now target customers with the specific messages related to in-app behaviors.
SpendCheck lets marketers compare their marketing efforts to industry standards to help optimize investments.
PowerSurveyPlus lets users build and manage surveys right within their CRM systems
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
Data quality integration enables users to cleanse, verify, and enhance international customer data.
Aspect gains Linguasys' natural language understanding and interactive text response technology.
MokiTouch 2 offers advanced analytics and remote management of in-store customer kiosks.
The Respoke SDKs allow companies to add instant messaging, WebRTC, and push notifications to their mobile apps.
Evergage Recommend is a personalization tool that targets Web site visitors with relevant information.
New contact center recording and analytics solutions support Interaction Analytics and PCI compliance. (Featured on SpeechTechMag.com.)
The partnership will provide analytics software and related consulting services.
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