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CRM Across the Wire
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
Through partnership, clients can seamlessly add Clint's first-party panel data into Lotame's data management platform.
The product integration enables greater people-based marketing on LinkedIn.
The pulseM integration with ServiceTitan could help home service businesses boost their reputations and SEO.
seoClarity's Answer Box Opportunity helps companies land higher on Google AnswerBox and voice search results.
Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on SmartCustomerService.com.)
TeamSupport users can now post messages to Slack channels via a new ticket automation function. (Featured on SmartCustomerService.com.)
Jumpshot's newest products provide a comprehensive view of consumer online search, browsing, and purchase behaviors.
LiveRamp IdentityLink now extends marketers' ability to leverage CRM data in Google Customer Match.
Glance for Dynamics 365 lets companies add co-browsing to their customer interactions.
Marketers can now use DialogTech's call analytics to generate more sales from Facebook and Instagram ads.
Appboy Currents provides open accessibility to real-time data.
Matrix Solutions' integration with Localead adds a prospecting resource design exclusively for local and regional ad sales reps.
Social Media Commerce Connector lets companies start their marketing/sales processes on Facebook, Instagram, and Pinterest.
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents. (Featured on SmartCustomerService.com.)
Trends show an eventual leveling off of consumer satisfaction while consumer spending will continue to increase.
The partnership extends Gravy's events-driven intelligence to LiveRamp's marketing platform.
ContactRelief's Disaster Decision Engine helps contact centers know when to suspend and resume operations during disasters. (Featured on SmartCustomerService.com.)
Gigya's Lite Registration features helps businesses capture customer preferences and engage them earlier in the buyer process.
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