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CRM Across the Wire
Kitewheel's Audience Decision Suite (ADS) incorporates paid media into the customer journey.
Product enhancements enable mobile marketers and app publishers to cultivate deeper relationships with users.
Alliance will embed eGain's knowledge-guided digital service capability in Majesco's DigitalConnect solution
SmartCloud Connect, a platform for integrating Outlook and Office365 to Salesforce.com, is now available for Mac computers.
Trapit's new tools apply advanced artificial intelligence to support account-based sales.
SocialSphere's ORBIT software-as-a-service platform delivers complete access, advanced analytics, and intelligence into Facebook topic data.
Partnership enables marketers to know when consumers are about to buy based on local events and activities they are attending.
App Store launches with more than 200 certified apps and integrations to leading marketing technology providers, including Google Analytics, Magento, Salesforce.com, Shopify, and WordPress.
New machine learning technology in AdvocateHub analyzes millions of data points to help marketers attract, engage, and activate advocates.
New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.
Lionbridge onDemand for WordPress adds to growing lst of connected systems for Web and blog translation processes.
The integration between Boomtrain and Segment allows for greater personalization in marketing campaigns.
CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction.
Skedulo Lens appointment scheduling tool gives customers a say in when service appointments happen.
McorpCX's acquisition of PersonaDrive is expected to simplify persona management for customer experience and marketing leaders.
Telestream's Vantage for Social Media is a video publishing platform.
The integration between Localytics and Apteligent will help marketers understand mobile app usage and issues.
Avaya Workforce Optimization Select is specifically designed for contact centers at midsized companies. (Featured on SmartCustomerService.com.)
Conformit-Affectiva partnership integrates emotion recognition technology into surveys for deeper consumer insights.
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