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CRM Across the Wire
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Trumpia's updates include streamlined contact management with Salesforce integration.
Lexalytics' Airlines Industry Pack is honed to meet the specific needs of customer experience management and social media marketing professionals in the airlines industry.
The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling.
Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
Attensity partners with Informatica and Tableau Software to deliver sophisticated analysis of unstructured data within existing business applications and workflows.
Connexity will expand its platform to include Hitwise AudienceView audience segmentation and marketing planning tools.
Powa Tags convert printed ads into a point of sale and lets companies track the effectiveness of ads.
The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
The partnership will add emotional analysis to market research and voice of the customer data.
The partnership works to further expand influencer marketing.
The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe.
The difference in memorable customer experiences is the employees with whom consumers interact. (Featured on SmartCustomerService.com.)
OpenMarket's Mobile Engagement Platform has uses for contact centers, marketing, and employee collaboration. (Featured on SmartCustomerService.com.)
Promero plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its Promero Call Center Omni Channel solution. (Featured on SmartCustomerService.com.)
Inbenta's intelligent search platform now supports major Asian languages.
The company rebrands itself and expands its product line.
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