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CRM Across the Wire
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
New MiContact Center 7.0 features new mobile chat and multichannel self-service options.
Advances in the Enghouse cloud contact center product provide greater resiliency, flexibility and integration capabilities.
SAS In-Memory Statistics for Hadoop will speed big data analytics.
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
The Bulldog Gameplan solution automatically creates marketing plans.
The Razorsight predictive analytics app is geared toward the media and communications industries.
New Attivio unified information access modules give more control to non-technical business users and simplify fine-precision content searches.
SocialForce gives multi-location businesses insight into conversations about their brands, competitors, and industries.
The new version of JiveX features connectors into marketing automation and CRM software.
PowerSocial Users can post and monitor Twitter and LinkedIn messages directly from Microsoft Dynamics CRM.
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
GetFeedback for Salesforce lets users create mobile-ready surveys that integrate customer feedback directly into Salesforce.com applications.
With Humm's new platform, guests can leave comments while still at the restaurant.
CustomerMatrix's Action Alerts deliver real-time big data insights to salespeople.
SOLOMO Exchange provides location analytics and mobile engagement with a sensor-agnostic, enterprise-class cloud platform.
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
Cirrus Insight brings Pardot and Hubspot marketing automation intelligence into users' Gmail inboxes.
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