CRM Across the Wire
Logi Analytics makes Logi Info and Logi Vision available through Microsoft's Azure Marketplace.
Zappix Visual IVR now supports iOS and Android devices and Web apps.
Aplicor 3C Version 5.0 includes extended applications to enhance the single view that customers have of their businesses, from finance and operations to marketing and sales.
ConnectAndSell Lightning and ConnectAndSell OutboundOnDemand is integrated with top marketing solutions.
In-Memory analytics engine allows iOS mobile device users to visualize and explore data locally.
Sales Beat increases collaboration and performance across sales teams by allowing real-time sales intelligence sharing.
In the second wave of major updates this year, Microsoft furthers its integration of Parature products. (Featured on SmartCustomerService.com.)
New AgilOne integration with Google Analytics enables marketers to see which campaigns and keywords bring the most profit and customer lifetime value.
Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.
A new emphasis on services designed for the contact center and two new premium products support Jabra's total solution philosophy.
New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.
Emma has highlighted new products, new integrations, and new partnerships with Eventbrite and AVARI.
Jacada issued a patent for its Visual IVR technology covering its contextual method of intelligent transition from self-service to agent assisted service.
The solution helps utility companies manage their call center environments from one application.
Listware Online brings cloud-based contact data quality to business users.
ComScore's attribution solution provides a more complete picture of customers and powers more sophisticated segmentation Capabilities
Spam Detective keeps spam phone calls out of the call center.
The addition of Adobe Audience Manager allows marketers to build unique audience profiles across digital channels.
The SupportCam app lets customers share real-time video and pictures with tech support agents.
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