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CRM Across the Wire
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
Call analytics will help marketing teams track campaign performance.
WE Prospect lets users create ultra-segmented audiences.
Evoq 8 introduces integration with cloud content repositories, real-time personalization, content analytics, and advocacy marketing capabilities.
Digital Experience Cloud combines content, commerce, and connectivity to empower organizations' digital transformations.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Melissa Data's new global email cloud service eliminates 95 percent of bad email addresses in master customer data.
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects.
LiveHive's Sales Engagement Platform enables sales teams to track and replace sales documents, even after download.
Medallia Resolve helps companies resolve customer issues and understand the root causes.
Video Ad Units enables advertisers to add click-to-call functionality and tracking directly into video.
Version 8.0 of the Widen Media Collective digital asset management system lets marketers manage, deploy, and analyze content.
Maximizer CRM 2015 is adapted to support Canadian French.
The integration allows users to create forms to capture leads from landing pages.
The new product connects to Magento for online stores.
User-inspired enhancements include a new interface, expanded audit trail and filtering, and a new licensing option.
Oracle Voice is a mobile, speech-enabled virtual assistant for salespeople on the go. (Featured on SpeechTechMag.com.)
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