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CRM Across the Wire
UserCare Software helps mobile app publishers add real-time customer service and customer relationship management within their apps. (Featured on SmartCustomerService.com.)
Nixxis Contact Suite 2.2 offers extended flexibility and administrative control.
Arrayworks combines CRM, BPM, and project management in a single low-code platform.
Event2CRM integrates Eventbrite.com with Microsoft Dynamics CRM.
Customizable social contest builder collects unique data that matters to companies.
Optymyze's latest product release includes features to increase sales management visibility.
The integration will enable companies to measure Web activity against call volumes and sales.
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
New solution offers pre-packaged email templates, retail-specific email automation, and product integrations to e-commerce systems.
New software release provides faster and deeper insights from customer feedback.
Sales Performance Manager offers built-in sales management expertise, insights, and best practices with complete visibility into pipeline and performance.
Universal Reattribution reveals previously mobile app users whoi are re-engaged by all marketing channels.
Fall 2015 Release brings together existing products from Ektron and Episerverand new capabilities into a sngle cloud platform
Adobe Audience Marketplace creates a data exchange platform for first-, second-, and third-party customer data.
HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Netbase Audience 3D harnesses social data to measure marketing campaigns.
OnContact users can now view customer accounting information from within their CRM application.
Localytics True Impact Helps marketers measure the return on their digital investments.
Companies can now perform large-scale data analytics with Looker and BigQuery.
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