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CRM Across the Wire
ClickTale's acquisition of FlightRecorder will result in ClickTale for Apps, a mobile app analytics solution.
CrowdCare has improved its Wysdom solution to automatically answer half of customer questions.
The acquisition of Docalytics extends Contently analytics to downloadable content.
MSG's U-Dial offers manual dialing, call monitoring, quality control, and call recording functions.
Atlas provides a messaging infrastructure, security, and back-end analytics.
Vertafore has released Agency SalesTrack, a CRM system built on Microsoft Dynamics CRM.
SmartAds is the latest addition to the YOUBORA analytics platform.
Merkle is working with Oracle Marketing Cloud to enhance its marketing capabilities.
adjust's solution seeks to actively prevent user acquisition fraud before it is accepted and paid for by advertisers.
Zaius' freemium behavioral marketing engine enables B2C marketers to optimize targeting on Google and Facebook.
New capability enables marketers to see real-time marketing performance from social media posts that contain photos.
The integration brings task management through Salesforce.com into Gmail and Microsoft Outlook inboxes.
New user interface is backed by advanced scorecards, gamification, coaching, and e-learning. (Featured on SmartCustomerService.com.)
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
The Colligo Engage Mobile Content Management Platform now uses Microsoft Azure Active Directory to deliver single sign-on; Microsoft Azure Stream Analytics; and Microsoft Azure API Management.
Concord's Salesforce.com integration allows users to generate and manage contracts directly from within Salesforce.com.
KernelConnect provides transparency into campaigns to allow clients to dynamically optimize media investments in real time.
New integration connects 100 percent of phone calls to keywords for sophisticated search marketing campaigns.
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on SmartCustomerService.com.)
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