CRM Across the Wire
Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.
MicroStrategy Analytics App for iPad and Analytics Express for iPad are just some of the platform provider's newest releases.
CIC 4.0 achieves interoperability with SAP's CRM 7.0 solution.
New offering lets marketers identify opportunities from customer behavior and interaction histories.
The Clarabridge Partner Program will help ISVs, integrators, consultants, and VARs with their projects.
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
Infer Smart Signals draws on the Web to provide sales reps insight on prospects.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
The acquisition helps B2B subscription companies boost recurring revenue and doubles ServiceSource's addressable market to more than $600B
Full Circle's Easy Campaign Member Status is a marketing tool to streamline campaign creation and maintenance for marketers.
Viralheat users can now manage the Foursquare Venues and Pages from within the app.
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
The acquisition of Integrasco brings social media and text analytics to Confirmit's solution set.
The Datorama platform lets brands see all of their marketing data in one unified interface.
Retailers can use Source Metrics Facebook In-Store Ad Tracker to see how much revenue is generated directly from Facebook Ad campaigns.
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