CRM Across the Wire
Amelia can learn to help customers and associates by absorbing data and observing people.
Version 5.3 of Enghouse's IP call and computer recording, monitoring, and evaluation software features advanced integration, PBX support, and flexibility.
New Nimble Android app delivers intelligent relationship insights for business contacts.
OmniView provides persistent customer identification across channels.
ClearSlide Mail lets salespeople manage email with their mobile devices.
New product helps salespeople prepare what-if scenarios and update goals accordingly.
Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.
The integration merges pipeline management and document analytics.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
CloudCall Campaigns includes dialer and call distributor.
The MyTime cloud-based solution allows customers to get help within the app.
The move brings MarketShare's planning and attribution solutions to Marketing Cloud customers.
Zoho has expanded its suite of business intelligence capabilities to iPad users.
Oracle customers gain access to D&B's commercial database.
Base offers integrated sales productivity tools, real-time personal notifications for mobile and desktop, and big data reporting.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
Indicative is a cloud based, self-service analytics platform.
Qlik Sense users can create visualizations, dashboards, and interactive reports from any device while IT gains enterprise governance.
FPX Version 8.0 includes more predictive capabilities and tighter integrations with CRM systems.
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